Ratings & Reviews

Overall Rating

4
(84 reviews)
88.1% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Gabrielle S. - |Recommended: YesGreat move — I've only been here for less than a week, but so far so good. The property is beautiful. The office staff are great Very friendly. I've worked with Alberto and he has been awesome.
response from property -Hi Gabrielle, Thank you for your kind words. We're lucky to have Alberto on our team here at Modera West LA. We look forward to seeing you around the community. Sincerely, Taylor L. Community Manager.
submitted by Venkat P. - |Recommended: YesExcellent place to live — Excellent place to live with great amenities
response from property -Hi Venkat, Thank you for the positive feedback on our amenities. We're elated to hear you have enjoyed your experience thus far. Have a wonderful and safe week! Taylor L. Community Manager
submitted by Mariana G. - |Recommended: YesLove this place — Favorite apartment I have live in so far Building is new, clean, and spacious. I do not ever hear any noise from neighbors or the outside. The apartment itself is beautiful, with modern floors, countertops and lots of light. I love that the area is so close to a mall, shops, grocery stores, and even the airport. Such a great location, and great staff as well. Alberto was especially helpful when showing the apartment.
response from property -Hi Mariana, Thank you for the kind feedback. We strive to provide a clean and positive living experience to all our valued residents. I will share your remarks with the team. If we can ever be of further service, don't hesitate to contact our office at your earliest convenience. Sincerely, Taylor L. Community Manager.
submitted by Aung S. - |Recommended: YesThe property is very modern. — I would highly recommend this apartment.
response from property -Hi Aung! Thank you for the feedback!
submitted by DOMINIQUE P. - |Recommended: YesClean Living — Clean Quiet living feels like a resort
response from property -Hi Dominique, We're so happy to have you both as valued residents. Thank you for your feedback. Sincerely, Taylor L. Community Manager.
submitted by Kolleen N. - |Recommended: NoPoor service nice enough building — The apartment is nice until you have any issues other than extremely routine maintenance stuff, then it is a huge headache trying to first of all get in touch with management and then actually convince them to do anything about it. We also had produce deliveries go missing multiple weeks in a row and when we asked for assistance in figuring out what was happening, got absolutely zero response. Guest parking is about 12 spots for the entire multi-hundred unit property so on weekends there is none and many weeknights you're out of luck too. The next closest parking is a half mile walk and costs 10. The maintenance and custodial staff are very nice and helpful to the extent they can be but they are limited to the basics.
submitted by Heidi V. - |Recommended: YesModern, clean, and fresh — Byron at the front desk is amazing He makes the place feel like home. Other staffers should take notes on his friendliness and how to follow up get back to residents when they have questions concerns.
response from property -Thank you for your kind words regarding Byron! He is truly an asset to the Modera West LA team and always strives to provide exceptional customer service. If you ever need anything, please do not hesitate to reach out to us at 424.367.2727. Thanks again! Taylor L., Community Manager
submitted by Anastasia C. - |Recommended: NoOverly expensive — There are a lot of nice qualities, but overall it is not a great place to make a home. Shortcomings include impossibly limited guest parking, design shortcuts, and poorly behaved neighbors.
response from property -We appreciate you taking the time to provide your feedback, Anastasia as we are always looking for ways our community can improve. We would love to speak with you further to address your concerns and explore possible alternate solutions. We look forward to speaking with you soon! Taylor L., Community Manager
submitted by Kathryn B. - |Recommended: YesLove the property — We love our apartment and the staff at Modera but the other residents don't follow the community guidelines, especially when it comes to smoking. The amount of times that our apartment REAKS of smoke from both weed and cigarettes is disgusting - because of the air smoke that floats up to our apartment on the 7th floor. Not only does it smell bad, but marajuana is TOXIC to dogs so we choose our apartments based on smoking policy. The fact that the other residents don't respect the community rules is frustrating.
response from property -We appreciate you taking the time to provide your feedback, Kathryn. We share your concern regarding the situation you mentioned, and we are always looking for ways our community can improve. I would love to set up a time to speak with you further regarding your concerns, explain what measures we currently take in situations such as the one you’ve described, and explore possible alternate solutions. Please let us know how we can assist! Taylor L., Community Manager
submitted by Tanner L. - |Recommended: YesApartment is nice, staff is great, living here's cool. — I just moved in to Modera West LA this month of October. The quality that made this place stand out the most was the assistance I received from one of the property staff, Karim Léon. He helped with every question and made the process as stream lined as possible and I never received that from any other complex I looked. If you are lucky enough to receive his assistance, then know you're in good hands.
response from property -Thank you for taking the time to leave us such a wonderful review, Tanner! I am elated that Karim has given sensational customer service and has helped make your move in as seamless as possible. We know our level of customer service will continue throughout your residency. Thanks for choosing Modera West LA for your new home! Taylor L., Community Manager
submitted by Alfred F. - |Recommended: YesThe property has been great so far. — The grounds are well maintained and clean, the apartment is very up-to-date with fixtures and amenities. Work order requests do seem to take some time. Front of the house staff is very professional and easy-going. Parking for guest could be better.
response from property -Thank you for taking the time to share your experience with us, Alfred. We are happy to hear that you are enjoying your apartment home, community, and everything Modera West LA has to offer. We strive to complete all work orders as quickly as possible and are saddened to hear that you have experienced a delay. If you have any issues that are still unresolved, please feel free to reach out to us at 424.367.2727 so we can ensure they are addressed. Thanks! Taylor L., Community Manager
submitted by Russell R. - |Recommended: NoGreat new property, with some major growing pains — I think the property amenities if they ever open are great. Overall Property is clean and very well kept. Parking seems decent, guest parking could be better. Maintenance staff is great, and appears to have their hands full with some tough tenants my floor's trash room is consistently filled with rotting trash that other tenants do not throw out despite being 2ft from the trash chute. I would guess that this is due to the unknown trash dumpster pick up schedules, which shut down the chute, are not posted anywhere for tenants to then assess and wait to take their trash out for when it reopens. That seems like an easy solution. However, it might also just be some shitty tenants who appreciate degrading the community do not care either way. It is Los Angeles, who knows. The leasing staff ranges on extremes from most staff seeming extremely welcoming, nice, and pleasant, to a couple coming off as cold and rude. Unfortunately, it is human nature to remember the negative experiences, especially from leasing staff who are integral to sustaining a community atmosphere. The person who toured your apartment with you signed you is your first point of contact and reference point to a degree for the community. When they are cold or rude, it can substantially detract from the community experience. Apartments inner-apartment features and amenities are great, but may not be worth the full price tag. It is very difficult not to resent seeing the same floor plans models go for 700 less month now than when I signed, without staff reaching out. I understand how contracts work and signing at that price. However, it adds insult to an understandable injury, as my rent is likely part of the cash flow used to help pay for amenities gym equipment leases purchase loans that I will potentially have only gotten to use for maybe 3 weeks out of my entire lease thus far 6 months. Future tenants will pay less share benefit more from this equipment and amenities that current tenants helped pay for but were not able to utilize. Those combinations are not how you treat a community tenants with a long term fairness that inspires resigning commitments. This is a main, majority reason I will likely not re-sign at Modera.
response from property -Thanks for taking the time to send us your feedback, Russell. I will review your comments with our team to see what ways we can improve our service offerings and waste pickup information. I apologize that you have had negative experiences with representatives of our community as we strive to provide a positive experience at Modera West LA. Our rental rates adjust based on the current LA rental market conditions and we feel we provide a great value given our central location, extensive amenities, and service. We appreciate your feedback and hope you decide to renew! Taylor L., Community Manager
submitted by Moya J. - |Recommended: YesLove Living Here — Quiet, Clean, Location
response from property -Thank you for your review, Moya! We are glad you are enjoying your residency at Modera West LA. Taylor L., Community Manager
submitted by Richard S. - |Recommended: YesConvenient affordable well maintained — It's nice. Only thing, is that some people with pets aren't responsible with their pets' waste. We are pet owners and are very conscientious of where to walk the dogs to do their business and to pick it up afterwards. We don't allow our pets to relieve themselves on the sidewalks, in stairwells or other areas frequented by pedestrians. The other thing is smokers. This is upposed to be a non-smoking property but we've exepreinced ongoing issues with smokers. People caught smoking should be warned, then fined if caught a second time, then evicted if caught a third time. Simple. Other than that all good.
response from property -Thanks for the review, Richard! We are concerned regarding your experience with pet waste and smoking and would like to speak with you directly about this. Please contact us at the leasing office so we can work towards a resolution. Thanks! Taylor L, Community Manager, ModeraWestLA@MillCreekPlaces.com
submitted by Marcus L. - |Recommended: YesNice clean community in a convenient location. — The apartments are big, spacious, and well designed, and the amenities are fantastic or, at least I imagine they are without COVID restrictions .
response from property -Thanks for your review, Marcus! We are elated you chose Modera West LA for your new home and are enjoying your new apartment home. We hope to slowly open the amenities back up further in the coming months with any progression in the reopening plans of the county. Let us know if we can be of any further assistance. Thanks again! Taylor L., Community Manager, ModeraWestLA@MillCreekPlaces.com

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