Ratings & Reviews

Overall Rating

4(48 reviews)91.7% of customers recommend this property

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Resident Reviews

submitted by Adriana G. - |Recommended: YesIts a beautiful place — super clean and beautiful
submitted by Charles C. - |Recommended: YesGreat, luxurious, comfortable. — It is great
submitted by Clisteen H. - |Recommended: NoAesthetically pleasing, but service needs improvement — Parking Availability Guest Visitor parking is challenging. Noise Even though we are next to the freeway, it is impressive that the traffic noises do not come through. However, sounds from upstairs neighbors are amplified. Grounds Cleanliness Mostly neat and tidy. We did have ant problems the first couple of weeks living here but they seem to be gone now. The trash room tends to get messy but they are cleaned up within the week. Construction Quality Overall construction seems ok. However, the noise from neighbors are amplified. I can also smell things coming from vents sometimes e.g. what my neighbor is cooking or smoking...sometimes sewage-like smell . Maintenance Staff Haven't had much maintenance issues since the property and appliances are brand new. But the times we've had requests, the staff have been very responsive. Property Staff Staff is verbally responsive and professional. However, I am not happy with the execution. In my experience, they will explain to me a situation but I've had to follow up multiple times for requests and it makes it difficult for me to trust that they will follow through with what they say, when they say it will happen. 1 Before moving in, the leasing agent I signed with was professional and friendly. However, she was not very forth-coming with some of the questions I had. I’d asked her about guest parking, and she was very vague about the availability of parking and just told me that guest parking is available and that leasing would accommodate for whatever guest parking I would need in the future. I trusted what she said and expected parking to be available should I ever have guests over. However that was not the case. Once I moved in, I realized that guest parking was not readily available and that in order to receive additional guest parking space, there would be additional costs. I don’t have a problem with the additional fees or whatever the policy is, but this was not transparent to me. 2 Move-in special. I had qualified for a 1000 move-in special and was told I’d receive a gift card within 1-2 months. I’ve had to follow-up multiple times 4 regarding this. I’ve been here about a year now and still am waiting for this to be resolved. Overall experience living in Modera has been OK. Compared to other apartment communities, Modera is aesthetically pleasing to live in. However, at this price point, I expected better service. I think there can be improvements in the quality of service from the management staff. Most of my frustration is from expectations. Leasing will say one thing, but they seem to have trouble following through with what they say and I am constantly having to follow up with requests.
submitted by Ha-Rim C. - |Recommended: YesGreat place to live — Even though recently there has been alot more noises coming from the neighbors, it's mostly due to the nature of the pandemic going on right now but the the staff are very friendly and prompt and the maintenance is always quick. The place has nice designs and all the amenities are very nice
response from property -Thank you for your kind feedback, and for being a valued member of our community!
submitted by Melissa C. - |Recommended: NoApartment is nice. Professionalism from staff is lackluster. — The apartment i moved in the penthouse and the amenities are nice. I was even given a beautiful bouquet a few days after I moved in as a welcome home gift from the staff. That said, I’d like to add that the professionalism from the property staff leaves much to be desired. Alberto kept making egregious errors on legally binding documents. He repeatedly would write a rent that was 200 higher than the advertised Rent. I had to call him on numerous occasions to correct his mistakes, initially I was quite forgiving because he is nice, however I became annoyed due to his repeated negligence. He erroneously put a prorated rent that was 3K higher than what was calculated on the legal document. He did not have the online payment ready on the day of move in. Luckily he wasn’t present, Karim and Taylor were kind enough try to right their colleague’s wrong . Alberto accidentally charged me for prorated parking on my portal, which suddenly disappeared. weird charges one day, gone the next . And then would harass me with multiple phone calls even during the weekend to address matters no longer relevant to my tenancy. Karim was incredibly professional and has apologized for his colleague’s oversight. At times I wonder if I were a white male doctor, instead of a black female doctor, if my treatment would have been different The washer leaked water on the first use, the filters on the fridge needs to be replaced the water was disgusting, I use purchased water . The floors upon examining it had an enormous in quantity and size amount of scratches, and paint splatter. There are nails on the wall, and holes that I did not place. I was told that someone would come to address the scratches this week no one showed up. Lastly, but not least the door to my bedroom doesn’t close because of a misaligned latch and strike plate. Overall, this has not been a luxurious experience. My move in has been quite the hassle. Overpriced for an underwhelming stay, I’m hoping that things will change, because unfortunately, I’m locked in this lease. This is my second week.
response from property -Hi, Melissa! I'm very appreciative of your feedback! It looks like the team has been able to assist you with some of these items, however, we are saddened to hear your experience with our team has not met your expectations. If you would like to discuss the matter further, we would love the opportunity to speak to you at your convenience. Sincerely, Taylor L.
submitted by Stefanie D. - |Recommended: YesGreat property with helpful leasing and maintenance staff — It's very nice and provides a central location in West Los Angeles. The staff and maintenance crew are always willing to help. The outdoor amenities are very comfortable.
response from property -Hi, Stefanie! Thank you for your feedback! We look forward to seeing you around the community soon.
submitted by Anthony E. - |Recommended: YesGreat location and amazing staff — Great location and amazing staff
response from property -Anthony, Thank you for your five-star review as well as your kind remarks! Taylor - Community Manager
submitted by Timothy C. - |Recommended: Yes10 — I love living here. It is such a beautiful property, it is a shame that the landscaping is not as good as it could be. There are weeds growing in the potted areas where plants should be. The dog owners should clean up after their dogs, especially in the elevators. They may attempt to clean it up, but they do not do a good job.
response from property -Timothy, Thank you for your feedback on ways we can improve our service offering, as well as your kind remarks. We are delighted you enjoy your apartment home, and we look forward to seeing you enjoy the Modera lifestyle soon. Taylor - Community Manager
submitted by Yazdan A. - |Recommended: YesClean, good amenities, horrible parking, high price rent — Rent is somewhat expensive, clean property, leasing staff not very professional, contacting the office is extremely difficult as most calls get diverted to a remote office which the staff of that office has no clue regarding what is going on in the property, very good amenities, horrible parking regulation. The designated parking are limited because the company wants to make money out of selling extra parking spot to residents which is not good business The outside parkings have been leased out to a Yoga place to make more money
submitted by Ashley L. - |Recommended: YesGreat Place to Live — Great location and the building’s grounds are always clean. Staff is very pleasant. Even being by a freeway, it’s surprisingly quiet and peaceful.
response from property -Ashley, Thank you for taking the time to leave us such a wonderful review. Here at Modera West LA, we strive to provide exceptional service to our residents and we are so happy to hear we delivered on this. I will be sure to share your comments with our team. Thank you again! Taylor - Community Manager
submitted by Sergio B. - |Recommended: YesBeautiful propery — It's a beautiful property with amazing amenities
response from property -Sergio, Thank you for this five-star review! We are glad to hear you are enjoying Modera West LA. Taylor - Community Manager
submitted by Karen J. - |Recommended: YesGreat Place to Live — We have a had a great experience since we moved to Modera. Staff have always been professional and helpful. The community is great. Can’t ask for anything else .
response from property -Karen, Thank you for taking the time to leave us such a wonderful review. Here at Modera West LA, we strive to provide exceptional service to our residents and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. Thank you again! Taylor - Community Manager
submitted by Junye S. - |Recommended: YesGood — Good
response from property -Junye, Thank you for taking the time to leave us a review. We look forward to your continued residency! Taylor - Community Manager
submitted by Derrick P. - |Recommended: YesLove Modera West Amazing Community, Well-Managed with Great Amenities — I'm loving this quiet, well-managed community. Neighbors are friendly, the amenities are incredible and the management team is on top of things. I would definitely recommend this community to others. Walking distance to restaurants and an incredible movie complex. Easy access the the 405 freeway and the LAX airport. It's the perfect location for me. Love it The only negative there's no guest parking on the campus -- people have to walk from the movie theater.
response from property -Derrick, Thank you for taking the time to leave us a review. We look forward to your continued residency! Taylor - Community Manager

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