Ratings & Reviews

Overall Rating

4(73 reviews)89% of customers recommend this property

Rating Per Category

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Resident Reviews

submitted by Nikita V. - |Recommended: YesLike the community — Living in a quiet place
submitted by Viticia B. - |Recommended: YesAmazing Property — I recently moved in and I could not be happier Living at Modera has been great already in a short about of time. The staff is professional, kind, and extremely helpful. The property is gorgeous and always clean I'm happy I made the decision to move here.
response from property -Hi Viticia! Thank you so much for your kind feedback. We're so happy to hear you have enjoyed your move in experience, and that you have settled into your new life here at Modera West LA. If we can ever be of service, don't hesitate to reach out! Sincerely, Taylor L, Community Manager ModeraWestLA@MillCreekPlaces.com
submitted by Ren S. - |Recommended: YesNothing — Nothing
submitted by Jasmine G. - |Recommended: YesThe property overall is well suited for city living. — Other than the loud noise from the fans that appear to be unable to shut off and the immediate loud stomping I hear from the unit above upon moving in, the building looks great. Karim is one of the best leasing agents I have ever encountered. He was very informative, patience and knowledgeable. He is what really sold the building.
response from property -Hi Jasmine, Thank you for sharing your feedback! We're so happy that you have enjoyed your experience with Karim. If we can assist with any of the other items you have brought up, please do not hesitate to contact our office at ModeraWestLA@MillCreekPlaces.com. We would love to assist you. Sincerely, Taylor L, Community Manager
submitted by Gabrielle S. - |Recommended: YesGreat move — I've only been here for less than a week, but so far so good. The property is beautiful. The office staff are great Very friendly. I've worked with Alberto and he has been awesome.
response from property -Hi Gabrielle, Thank you for your kind words. We're lucky to have Alberto on our team here at Modera West LA. We look forward to seeing you around the community. Sincerely, Taylor L. Community Manager.
submitted by Venkat P. - |Recommended: YesExcellent place to live — Excellent place to live with great amenities
response from property -Hi Venkat, Thank you for the positive feedback on our amenities. We're elated to hear you have enjoyed your experience thus far. Have a wonderful and safe week! Taylor L. Community Manager
submitted by Mariana G. - |Recommended: YesLove this place — Favorite apartment I have live in so far Building is new, clean, and spacious. I do not ever hear any noise from neighbors or the outside. The apartment itself is beautiful, with modern floors, countertops and lots of light. I love that the area is so close to a mall, shops, grocery stores, and even the airport. Such a great location, and great staff as well. Alberto was especially helpful when showing the apartment.
response from property -Hi Mariana, Thank you for the kind feedback. We strive to provide a clean and positive living experience to all our valued residents. I will share your remarks with the team. If we can ever be of further service, don't hesitate to contact our office at your earliest convenience. Sincerely, Taylor L. Community Manager.
submitted by Aung S. - |Recommended: YesThe property is very modern. — I would highly recommend this apartment.
response from property -Hi Aung! Thank you for the feedback!
submitted by DOMINIQUE P. - |Recommended: YesClean Living — Clean Quiet living feels like a resort
response from property -Hi Dominique, We're so happy to have you both as valued residents. Thank you for your feedback. Sincerely, Taylor L. Community Manager.
submitted by Kolleen N. - |Recommended: NoPoor service nice enough building — The apartment is nice until you have any issues other than extremely routine maintenance stuff, then it is a huge headache trying to first of all get in touch with management and then actually convince them to do anything about it. We also had produce deliveries go missing multiple weeks in a row and when we asked for assistance in figuring out what was happening, got absolutely zero response. Guest parking is about 12 spots for the entire multi-hundred unit property so on weekends there is none and many weeknights you're out of luck too. The next closest parking is a half mile walk and costs 10. The maintenance and custodial staff are very nice and helpful to the extent they can be but they are limited to the basics.
submitted by Heidi V. - |Recommended: YesModern, clean, and fresh — Byron at the front desk is amazing He makes the place feel like home. Other staffers should take notes on his friendliness and how to follow up get back to residents when they have questions concerns.
response from property -Thank you for your kind words regarding Byron! He is truly an asset to the Modera West LA team and always strives to provide exceptional customer service. If you ever need anything, please do not hesitate to reach out to us at 424.367.2727. Thanks again! Taylor L., Community Manager
submitted by Anastasia C. - |Recommended: NoOverly expensive — There are a lot of nice qualities, but overall it is not a great place to make a home. Shortcomings include impossibly limited guest parking, design shortcuts, and poorly behaved neighbors.
response from property -We appreciate you taking the time to provide your feedback, Anastasia as we are always looking for ways our community can improve. We would love to speak with you further to address your concerns and explore possible alternate solutions. We look forward to speaking with you soon! Taylor L., Community Manager
submitted by Kathryn B. - |Recommended: YesLove the property — We love our apartment and the staff at Modera but the other residents don't follow the community guidelines, especially when it comes to smoking. The amount of times that our apartment REAKS of smoke from both weed and cigarettes is disgusting - because of the air smoke that floats up to our apartment on the 7th floor. Not only does it smell bad, but marajuana is TOXIC to dogs so we choose our apartments based on smoking policy. The fact that the other residents don't respect the community rules is frustrating.
response from property -We appreciate you taking the time to provide your feedback, Kathryn. We share your concern regarding the situation you mentioned, and we are always looking for ways our community can improve. I would love to set up a time to speak with you further regarding your concerns, explain what measures we currently take in situations such as the one you’ve described, and explore possible alternate solutions. Please let us know how we can assist! Taylor L., Community Manager
submitted by Tanner L. - |Recommended: YesApartment is nice, staff is great, living here's cool. — I just moved in to Modera West LA this month of October. The quality that made this place stand out the most was the assistance I received from one of the property staff, Karim Léon. He helped with every question and made the process as stream lined as possible and I never received that from any other complex I looked. If you are lucky enough to receive his assistance, then know you're in good hands.
response from property -Thank you for taking the time to leave us such a wonderful review, Tanner! I am elated that Karim has given sensational customer service and has helped make your move in as seamless as possible. We know our level of customer service will continue throughout your residency. Thanks for choosing Modera West LA for your new home! Taylor L., Community Manager
submitted by Alfred F. - |Recommended: YesThe property has been great so far. — The grounds are well maintained and clean, the apartment is very up-to-date with fixtures and amenities. Work order requests do seem to take some time. Front of the house staff is very professional and easy-going. Parking for guest could be better.
response from property -Thank you for taking the time to share your experience with us, Alfred. We are happy to hear that you are enjoying your apartment home, community, and everything Modera West LA has to offer. We strive to complete all work orders as quickly as possible and are saddened to hear that you have experienced a delay. If you have any issues that are still unresolved, please feel free to reach out to us at 424.367.2727 so we can ensure they are addressed. Thanks! Taylor L., Community Manager

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Modera West LA, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Modera West LA, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose